Reference

How we protect your account and your data

When you open an account with ling toto, your personal information and transaction history are safeguarded according to the legal standards that apply where you play.

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ling toto How we protect your account and your data
REACH OUR TEAM

How to contact us about legal or account questions

Team online

Live Chat

Our support team is available through the in-lobby chat interface during operating hours. Message us directly from your account dashboard when you have questions about your data, withdrawals or account status.

Email Support

Write to our legal and account team at [email protected] with your account email and a description of your query. We aim to respond within 24 hours on business days.

Account Dashboard

Log into your account on desktop or mobile to access your transaction history, deposit and withdrawal records, and your registered contact details. Update your information anytime from the settings menu.

DATA & SECURITY

How we handle your information and keep your account safe

Account Verification

When you register, we verify your email and phone number. If you deposit more than typical amounts or request a large withdrawal, we may ask for additional identification to confirm it's you and comply with local regulations.

Password & Login Security

Your password is encrypted and never shared internally. We recommend using a strong, unique password and enabling two-factor authentication if available in your region. Log out on shared devices.

Transaction Records

Every deposit, withdrawal and game round is logged in your account history. You can download transaction statements from your dashboard to track your account activity and verify payments.

Data Retention & Deletion

We keep your account data for as long as you are a member, and for a retention period after closure where local law requires it. You can request clarification about what data we hold and how to update or remove it by contacting support.

Cookie & Tracking

Cookies allow us to remember your login, save your preferences and measure how you use the site. You can manage cookie settings in your browser. Disabling cookies may affect your login experience.

Legal Requests & Disclosure

We do not disclose customer data to third parties without lawful authority. If we receive a legal order to share your information, we will act in accordance with local law and inform you where permitted to do so.

Legal and account questions answered

We collect your full name, date of birth, email, phone number, residential address and payment details. This information is required to verify your identity, process deposits and withdrawals via DANA, OVO, GoPay or QRIS, and contact you about your account. Your data is kept private and not sold to marketers.

Log into your account and open the Transaction or History section on the dashboard. You'll see every deposit, withdrawal and game round with timestamps and amounts. Withdrawals to DANA, OVO, GoPay or QRIS show their status and completion time. Download a full statement anytime.

Use the Forgot Password link on the login page to reset your password via email. If you're locked out due to suspicious activity, contact live chat or email [email protected] immediately. We'll verify your identity and restore access within a few hours during business days.

Yes. Log in, go to Account Settings, and update your email and phone number directly. Changing your registered name may require identity verification depending on how much you've deposited. Contact support to discuss a name change request.

We retain your account records for the period required by local law where you play. This is typically between 5–7 years to meet regulatory and tax requirements. Request details about retention timelines by emailing [email protected] with your account email.

Contact live chat or email [email protected] immediately with the date, time and details of the suspicious transaction. Change your password right away. We will investigate and reverse fraudulent charges if verified. Enable two-factor authentication if available to protect future logins.

Yes. We use encryption for all payment data and never store your full payment credentials on our servers. Deposits are processed through trusted payment partners, and your transaction is verified before your wallet is credited. Each deposit is logged in your account history.

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