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How We Protect Your Privacy on ling toto

When you open an account with ling toto, your personal information and account activity stay private and secure.

Account data encryptedPayment info isolatedNo third-party sharing without consent
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ling toto How We Protect Your Privacy on ling toto
REACH US ANYTIME

Contact Us About Your Privacy

If you have questions about how we use your data, want to request a copy of what we hold, or need to close your account and delete your information, we're here to help. Email us, open a chat in the lobby, or contact our support team through the channels below — all available in English and Indonesia local support hours.

Team online

Live Chat Support

Open the Help menu in your lobby account page; live agents respond within minutes during operating hours.

Email Support

Send a privacy request to our data team; we respond within 5 business days with confirmation and your data details.

Account Settings

Update your contact preferences, delete stored addresses, or download your account history directly from the Settings tab.

HOW WE STAY SECURE

Data Security and How Long We Keep It

Your account password is hashed before storage; payment information never sits on our main servers. We use TLS encryption on every page so your browser-to-ling-toto connection is private.

Password Encryption

Passwords hashed on arrival; we never store or view your login details in plain text.

Data Retention

Active records kept for 24 months after account closure for tax and fraud review, then securely wiped.

Payment Token System

DANA, OVO, GoPay and QRIS details replaced with secure tokens; your real banking data stays off our platform.

Withdrawal Verification

Every fund transfer requires ID check and a unique code sent to your phone — two-step protection for your money.

Access Rights

Request a copy of your data anytime; we send it in machine-readable format within 5 business days of request.

Privacy Officer Contact

Email our data protection team directly if you have rights inquiries; response guaranteed within 7 business days.

Your Privacy Questions Answered

We collect your name, phone, email, date of birth and banking details to verify your identity and process DANA, OVO, GoPay and QRIS deposits. We also log your IP address, device type and gameplay activity for account security. We do not collect biometric data or location data beyond your registered country.

Active account data is deleted within 30 days of closure. Transaction records and payment references are kept for 24 months for regulatory and fraud-prevention purposes, then permanently deleted. You can request early deletion; contact our data team and we'll confirm the timeline.

Yes. Log into your account, open Settings, and select Download My Data. We prepare a ZIP file with your profile, transaction history and payment records in CSV format. Download links stay active for 7 days. If you prefer email delivery, contact support and we'll send it within 5 business days.

We share payment data only with our payment processors for DANA, OVO, GoPay and QRIS transactions. We do not sell or share your personal data with advertisers, marketers or other third parties. We may share data with law enforcement if required by local law or a court order.

All payment details are encrypted with TLS and routed through PCI-compliant payment gateways. We store only a token reference on our side, never your actual card or bank account number. Your DANA, OVO, GoPay and QRIS transaction history stays on your bank's platform; we see only the confirmation code and amount.

Go to your account Settings and update your phone, email or address anytime. You can delete stored addresses and contact preferences immediately. To delete your entire account and data, contact our support team; we'll verify your identity and process the request within 7 business days.

Yes. We use session cookies to keep you logged in and functional cookies to remember your game preferences and language setting. We do not use tracking cookies for advertising. You can disable cookies in your browser settings, but this may affect your gameplay experience on desktop or mobile.

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